HCMC's Centered Around You Interactive
Centered Around You is Hennepin County Medical Center's (HCMC) approach or commitment to patient- and family-centered care. Centered Around You Interactive was created as a scalable way to educate all HCMC employees about this approach in an engaging, interactive manner. Videos of actual patients and HCMC employees provide realistic examples, and interactive exercises encourage critical thinking for better retention of concepts.
Click above image to play.
From this main menu, users can access 5 modules that correspond with the steps of a hospital or clinic patient experience: Before A Visit, Arrival, Care Experience, Care Transition, and After a Visit. Click on the image for an animated overview of the Centered Around You approach.
Each module includes a video example demonstrating positive (and sometimes not so positive) examples of patient interactions. Clicking on Care, Connect, Collaborate, and Coordinate on the "4 Cs" card on this screen reinforces the guiding principles behind Centered Around You.
Letters, emails, and phone messages representing feedback from patients and families are provided in this activity. Users are asked to type a response that summarizes what was done well or how things could have been handled better.